Pet accessories

Welcome to RICE - By using any part of this Website, completing your customer registration with us and/or placing an order on the Website you agree to be bound by the Terms and Conditions. Therefore, we strongly recommend that you read these Terms and Conditions before you place your order.

Please note that these conditions only apply for purchases made on www.ricebyrice.com. If you have bought your RICE products at a dealer, please contact your dealer for further information about terms and conditions.

If you are a RICE dealer, we refer to our B2B Terms & Conditions. Go to My Account - My Info to find your Terms & Conditions.

Purchasing Goods

To be eligible to purchase goods on this Website you must register your personal information such as name, address and payment details. Once you have placed your order, we will email you an order confirmation of your order. The invoice will be sent together with the order. Once the order has been dispatched from our warehouse, you will receive an email with a track’n’trace number so you can easily track your order.

RICE is at liberty to accept or deny your purchase of goods if your order e.g., has an item with an obvious mistake in price. Does your order have several different items RICE conserves the right to partially accept some of the order and deny purchase of the other item(s) on the same order. RICE will refund any payments without any fee or other cost for you.

Among other things, RICE reserves the right to refuse any purchase in any of the following situations, without being liable for compensation or other costs

Your payment information is not correct or cannot be verified
You order has been placed with the sole purpose to commit fraud etc. or placed in connection with criminal act or other illegal activities.
There has been an unintentional mistake on www.ricebyrice.com, such as payment mistake, wrong price information etc.

Freight and Delivery

We do our best to ensure that you receive your order as soon as possible. The delivery time is typically 3-7 working days from the date of purchase.

RICE will deliver the goods in accordance to the delivery address entered by you during check-out. Freight costs are fixed depending on your delivery country.

It is your responsibility to enter the correct contact information when you place an order. Due to the rules of protection of personal data, RICE does not have access to the entered information after the order has been placed and can therefore not be held responsible for errors in the entry.

RICE is only shipping to European countries with the exception of Norway, Cyprus, Canary Islands, The Channel Islands Jersey, Guernesey and United Kingdom.

We offer free shipping to parcel shops on all orders above €59*. Please note that if you don't have a parcel shop in your area, we will only be able to offer home delivery at a price of 7.95€.

We always offer free home delivery on orders above €79*.

*Free shipping above €59 / €79 does not apply to following countries: Greece, Hungary, Malta and Romania.

Payment

RICE’s online shop accepts the following payment types: PayPal, Visa, MasterCard, Maestro, American Express and Visa Electron. Payment will be made via an approved and secure payment site. We will charge your card when the items in your order is despatched. All prices indicated for products available via this website are shown in Euros (€) and are inclusive of 25%VAT.

Betal med Dankort Betal med Mastercard Betal med Visa Betal med Visa elektron Betal med Maestro

Your payments are verified by some of the most secure technologies - Verified by VISA and Mastercard Securecode

Security

You can safely shop on our website. All communication between our payment system and you as the card holder is made via a Secure Socket Layer (SSL connection).

Claims and returns

We act after the Sale of Goods Act and the guidelines set out by the Consumer Agency. This means that you have a 24 months warrant on faulty goods from the day you receive your item. You must make a claim within a reasonable time after receiving your items in order to obtain full credit or the options of either a repair or a price deduction. This warranty is voided if the claim is caused by you as a result of misuse, repair or normal tear and wear.

How to create a claim?
Should you wish to make a claim over a faulty item, all you have to do is follow the steps described here: claims guide

All claims will be handled as swift as possible.

Should you have any queries about the status of a delivery or a claim in general then please contact our customer service on +45 63113135 or send an email to webshop@ricebyrice.com.

A complaint about a product purchased from us can be submitted to the Competition and Consumer Authority Center for Complaint Resolution, Carl Jacobsen Vej 35, 2500 Valby. You can complain to the Center for Complaint Resolution through www.forbrug.dk.

European Commission's online complaint portal can also be used when filing a complaint about a product bought at www.ricebyrice.com. This is particularly relevant if you are a consumer residing in another EU country, other than Denmark. Complaints lodged here - http://ec.europa.eu/odr. By filing a complaint, enter our email address rice@ricebyrice.com.

Returns

We operate with a 30 days return policy from the day of the receipt of goods for purchases made on www.ricebyrice.com. In order to make a return, please follow the steps described in our returns guide found here: returns guide .

Please note that if you are returning a product then the cost of returning the product to us is your responsibility. We recommend you obtain a proof of posting. RICE will not accept returns sent by COD or for pickup at a service point.

Return address:
RICE A/S
Havnegade 100E
5000 Odense C
Danmark

Once we have received your returned item (s) we will process it as quickly as possible and return the amount to your account. We will only pay back the money to the card you used when purchasing the goods. This is to eliminate the risk of fraud.

Before returning any item to us, we do ask you that it is in the same condition as when you first bought it. Please ensure that you have taken reasonable care to make certain that it is returned safely, not damaged in transit or show any sign of usage. Should this be the case, you will be liable for the deterioration in the product value. For further information about your legally right to return, you can read more about it on the Competition and Consumer Agency’s website http://www.kfst.dk/Forbrugerforhold

Uncollected packages

For uncollected packages RICE reserves the right to charge the customer for the costs of return shipping, service and handling.

Handling personal data

On the purchase of goods at RICE’s online shop RICE collects and handles your personal data such as name, email, billing/delivery address, and payment details with the purpose of delivering your purchase.
RICE handles your personal data in accordance with our personal data policy, and we comply with the data protection legislation in force at the time in question. Via the following link you can read more about our personal data policy and the handling of your personal data - privacy policy.

On the purchase of goods at RICE’s online shop you consent that we can collect and handle your personal data in accordance with our personal data policy with the purpose of delivering your purchase.

Contact and Company Details

You are always welcome to contact us should you have any other queries on +45 63113535. We are open monday-thursday from 8am-4pm. Friday from 8am-3.30pm. Otherwise send us an email on webshop@ricebyrice.com.

RICE A/S
Havnegade 100E
Dk-5000 Odense C
Mail: webshop@ricebyrice.com.
Phone +45 63113535
CVR no 21093939

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